Is this your official store?
Yes, this is our official worldwide merch store where all purchases directly go to the band. This store is the most direct way to support us, and ensure we can continue to tour and release music. Our merch is printed and fulfilled by Pins & Knuckles Merchandise. We also have official merch on the Slam Dunk web store.
Do you ship worldwide?
Yes we ship worldwide. All orders are shipped from the UK.
ORDER PLACEMENT
Once you place an order, you will receive an email acknowledging receipt of your order. We will only accept your order once payment has been approved and we have debited the payment card. The contract is made based on the terms set and agreed upon at this time. General lead time until receiving your order will be 3 – 5 working days for UK deliveries and 5 – 17 working days for international orders.
You can cancel your order within a short period of time after ordering, but you cannot change it. The details of the cancellation period will be confirmed in your order acknowledgement. Once your order is confirmed, you cannot change it. You will need to either cancel your order before dispatch or return the original items and re-order. All orders are subject to availability and confirmation of the order price. If you have any concerns or questions about an order, price, postage, or service, please contact customer services.
We will contact you as soon as possible if we identify any issues with an order placed.
SIZE EXCHANGE REQUESTS
We understand that finding the perfect fit is crucial when shopping for apparel online. To ensure a seamless and customer-friendly shopping experience, we have established the following Size Exchange Request Policy for our valued customers:
1. Eligibility for Size Exchange:
Customers are eligible for a size exchange if the item(s) meet the following criteria:
The request is made within 7 days of the original purchase date.
The item(s) is in unused condition, with all original tags and packaging intact.
The item(s) is not marked as final sale or clearance.
2. Initiating a Size Exchange Request:
Customers can initiate a size exchange request by raising a ticket in the store.
3. Required Information for Size Exchange Request:
To process a size exchange request, customers will need to provide the following information:
- Order number
- Product name and size to be exchanged
- Preferred size for the exchange
4. Size Availability:
Size exchanges are subject to availability. Customers are encouraged to check the availability of the desired size in the store before initiating the exchange process.
5. Shipping Costs:
Customers are responsible for the cost of shipping the item(s) back to us for the exchange. However, we will cover the cost of shipping the replacement item(s) back to the customer.
6. Exchange Process:
Once the size exchange request is approved, customers will be provided with instructions on how to return the original item(s). Upon receiving the returned item(s), we will process the exchange and dispatch the replacement size.
7. Timelines:
Size exchange requests must be initiated within 7 days of the original purchase date.
Customers are required to ship the original item(s) back to us within 2 days of receiving approval for the size exchange.
8. Final Sale Items:
Items marked as final sale or clearance are not eligible for size exchanges. Please review product descriptions carefully before making a purchase.
9. Refunds:
This policy pertains specifically to size exchanges. For information on returns and refunds, please refer to our [Return and Refund Policy].
By shopping with us, you agree to abide by this Size Exchange Request Policy. If you have any questions or concerns, please do not hesitate to contact our Customer Support team.
MISSED DELIVERIES
We strive to ensure a smooth and reliable delivery experience for our customers. Our missed delivery policy is designed to provide clarity and guidance in the event that a delivery attempt is unsuccessful.
1. Delivery Attempts:
Our standard delivery attempts include 2 tries on consecutive business days.
If the delivery is unsuccessful after 2 attempts, the package will be returned to our distribution center.
2. Notification of Missed Delivery:
Our courier service will leave a notification at the delivery address or attempt to contact the customer via the provided contact information after an unsuccessful delivery attempt.
Customers are encouraged to check their tracking information for real-time updates on the delivery status.
3. Re-delivery Options:
Upon receiving a missed delivery notification, customers have the following options:
Schedule Re-delivery: Customers can contact the courier service directly to schedule a re-delivery at a convenient time.
Alternate Delivery Address: Customers may provide an alternate address for re-delivery, such as a work address or neighbor's address.
Pickup: In some cases, customers may have the option to pick up the package from a local courier facility.
4. Returned Packages:
If the customer does not arrange redelivery or provide alternative instructions within the specified timeframe, the package will be returned to our distribution center.
Additional shipping charges may apply for resending the package.
5. Special Instructions:
Customers are encouraged to provide any special delivery instructions during the checkout process to assist the courier in delivering the package successfully.
Who the fuck is Patty Walters?
An icon.
Will you be playing more shows in 2025 and beyond other than Slam Dunk?
Yes.
Who is As It Is?
As It Is is, and always will be; Ben Biss, Patty Walters, Patrick Foley & Alistair Testo.
Play January?
No.
